❓ Frequently Asked Questions (FAQ)

 

What types of coffee products do you offer?

UNCLE PHENE COFFEE provides a curated selection of premium coffee products, including unique blends such as the Original Roast and a diverse Single Origin Favorites Sample Pack. These products are designed to showcase exquisite flavors from various regions around the world, catering to both coffee enthusiasts and casual drinkers.

How can I choose the right coffee blend for my taste?

Choosing the right coffee blend involves understanding your flavor preferences. Our Original Roast offers a balanced profile, while the Single Origin Favorites Sample Pack allows you to explore distinct flavors from different regions. We recommend trying various blends to identify which characteristics you enjoy most, such as acidity, body, and flavor notes.

Do you offer any tea products?

Yes, in addition to our premium coffee selections, we offer Hibiscus Berry Tea. This herbal tea provides a refreshing experience and is an excellent option for those seeking a caffeine-free beverage. The hibiscus flower is known for its tart flavor and potential health benefits, including antioxidant properties.

What is the best way to brew your coffee?

The brewing method can significantly impact the flavor profile of coffee. We recommend using a method that suits your taste preference, such as pour-over, French press, or espresso. Each method extracts different flavor compounds, so experimenting with various techniques can enhance your coffee experience.

How should I store my coffee and tea products?

 

1. What kinds of products do you offer?

We offer a variety of specialty grade coffee, tea, and accessories:

2. Where are your coffee beans sourced and how are they roasted?

  • Some of the single-origin coffees (like Bali) come from smallholder farmers. Our site lists details such as growing region, altitude, process (e.g. wet-hulled, sun-dried) for specific coffees. UNCLE PHENE COFFEE

  • All flavored coffees start with specialty grade single-origin beans, roasted in small batches to a smooth medium roast. After roasting, they are flavored using quality flavoring oils while still warm. UNCLE PHENE COFFEE

3. What kinds of roast profiles and flavor profiles are available?

  • Roast levels range from medium to dark, depending on the product. For example, your French Roast is described as a deep dark roast with low acidity and bittersweet notes. UNCLE PHENE COFFEE

  • Flavor profiles vary: chocolate, molasses, brown sugar, etc., especially with items like Bali pods. Tea options have floral / citrus / classic notes depending on the blend. UNCLE PHENE COFFEE+1

4. Do you offer free shipping or other shipping policies?

  • On the Flavored Coffee collection page, it’s stated: “Shop Now & Save with Free U.S. Shipping on Every Order!” UNCLE PHENE COFFEE

  • Shipping time frames, international shipping, and other details aren’t obviously published in what I reviewed. You might need to clarify those in your policies or FAQ.

5. What are your payment options?

  • From what I saw, you support recurring/deferred purchases on some items (subscriptions), so you accept payment methods that allow authorization for recurring charges. UNCLE PHENE COFFEE

  • You likely accept standard methods (credit/debit, possibly PayPal or similar), but it isn’t clearly detailed, so this might be a good FAQ item to flesh out.

6. How is freshness ensured?

  • The site says “RESPROCESSED/ roasted with care” & “fresh-roasted flavors” straight to your door. UNCLE PHENE COFFEE

  • Because beans are roasted in small batches and flavored while warm for flavored options, freshness and quality are prioritized. UNCLE PHENE COFFEE+1

7. What is your return / refund policy?

  • Unopened items can be returned within 30 days. Opened coffee and perishable goods are non-returnable. If your order arrives wrong or damaged, we’ll replace it at no cost. Contact us at support@unclephenecoffee.com to start a return.

8. How do teas vs coffees differ in preparation?

  • Teas like Jasmine or Earl Grey have suggested brewing times, temperatures, etc. For example: Earl Grey: brew 5–10 minutes at ~195°F with ~2.5 g of loose leaf per 12 oz of water. UNCLE PHENE COFFEE

9. Do you have a subscription option or recurring purchase plan?

  • Yes — at least some products allow recurring or deferred purchases. UNCLE PHENE COFFEE

10. How can I contact support or get help?

  • Go to the Contact Us page on the site. and filled out the form. It may takes up to 72 hours to process your request. UNCLE PHENE COFFEE